Costa Coffee opening times, Nottingham, Unit 150B Victoria Centre444

Reviews:

• Mick :: 2019-10-13 ::

  Poor health and safety standards at Costa Coffee, Victoria Centre, Nottingham. Staff spilt coffee on the floor and couldn’t be bothered to clean it up, despite the massive risk that someone could have fallen. There were lots of older customers - if one of them had slipped and fallen on the laminate flooring they could have easily ended up with a fractured hip which in my professional experience could have ruined the rest of their life. Staff were told about the spill by my wife and they couldn’t care less - they carried on chatting with each other behind the counter. I am a disabled wheelchair user and I had to go over to insist that they wipe up the spill before someone else ended up in a wheelchair. Terrible attitude towards their customers. The member of staff who spilt the coffee in the first place should have cleaned up the spill straight away, as they were very aware that they had done it because I saw them look down at it as they did it - I think that they were more interested in going for a break than looking after the welfare of their customers. The other three assistants were more interested in chatting to each other than the welfare of their customers. Really poor customer service. I contacted the store afterwards to point out their failings which could have left someone in a wheelchair like me. I thought that they might have wanted to carry out some staff training on clearing up spills to prevent ‘slips and trips’ but they didn’t even acknowledge my email. Very poor customer service, they obviously don’t care about their duty of care towards their customers. I will not go back to this coffee shop and I will encourage all of my friends to also boycott this outlet as they clearly don’t care about the safety of their customers and they think staff creating spill hazards and then not responding to customer concerns about it ahead of chatting to each other is ok. Well it is not “ok”. If someone wants to pick this up now that you have been “named and shamed” in public the incident happened around 17:30 on Saturday 5th October at the Victoria Centre Costa in Nottingham.